Order Information

How to Order

To place an order, click Add to Cart after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.

Adding an item to your order is as simple as selecting another item and simply clicking Add to Cart.

Changing or canceling an order is easy. Simply click to the Shopping Cart and either delete items from your order by clicking on Remove Items or change the quantity on your order to zero (or any other quantity you want). Then Update your cart.

Volume Orders

For volume orders, please email customer service for assistance with product availability, delivery times and costs.

Order Status

After you place an online order, you will receive an E-mail message that will contain your order information and a link that you may use to determine the current status of your order.

When our Fulfillment Center ships your item, we will send another E-mail that informs you that your online purchase is on its way. Once your order ships, you may track your order on the order status page.

Shipment Tracking

Once your order ships, it may take 24 hours before tracking information appears on the UPS web site.

Track your order on the order status page.

If your order appears late, remember:

  • Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
  • Packages are shipped from our fulfillment center stores Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day). Orders placed on holidays are processed the next business day following the holiday.
  • All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually on Monday. In the case of Monday Holidays (Memorial Day, Labor Day, or other Mondays which coincide with a Holiday) orders will be processed on Tuesday.
  • Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day via UPS only. Orders placed on holidays are processed the next business day following the holiday.
  • Overnight orders (Next Day Air) placed Monday through Thursday after 11:00 am CST are processed the following business day. All overnight orders placed after 11:00am CST on Friday are processed the next business day; Monday (or Tuesday in the case of a Monday holiday). Note: Next Day Orders placed on Friday before 11:00am will not arrive until Monday (or Tuesday in the case of a holiday).

Shipping Handling Rates and Policies

All orders placed on Cavenders.com will be shipped via UPS, except for APO and FPO orders, which will be shipped via the US Postal Service. Shipping and handling rates are based on the number of items purchased as shown in the chart below.

# Items US Mail UPS Ground UPS 2nd Day Air UPS Next Day Air
1 16.99 8.99 19.99 29.99
2 19.99 9.99 21.99 32.99
3 22.99 10.99 23.99 35.99
4 25.99 11.99 25.99 38.99
5 28.99 12.99 27.99 41.99
Each Addl. Item 3.00 1.00 2.00 3.00
  • UPS Ground shipping is FREE on orders of $1,000 or more.
  • FREE UPS Ground shipping and returns on footwear (applies to original order and first return only).
  • USPS Mail delivery (2-3 weeks) available for APO and FPO shipments only. Please allow 3-5 days for your APO order to be processed and shipped.
  • UPS Ground shipping is available for Hawaii and Alaska; allow 8-9 days.

Product Availability

Cavenders.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. But our dedication to offering one of the largest selections of western wear products on the Internet means that we add products to our site every day. If we do not have an item that you've ordered in stock, check our site again in a few weeks.

CAVENDERS INTERNATIONAL ORDERS FAQS

Do You Ship International?

We ship to Canada and Mexico via UPS. Our international orders are processed and shipments are fulfilled through UPS iParcel.

What are the Restrictions for International Orders?

Government regulations require that we exclude any parcels or items that fall within the following description:

  • Parcels larger than 46 x 35 x 46 inches or weighing more than 66 pounds
  • Consumables, including fragrances and colognes
  • Knives of all kinds
  • Batteries of any kind and/or items containing batteries
  • Certain exotic leather items may not be available for international orders

How do I Place an International Order?

Select the country from the top of the Cavender’s website (unless already selected based on your IP Address) to which the order will be sent. When you are ready to complete your order, be sure to review all of the items that you have placed in your shopping cart. If you have not already done so, select your desired country under the “Shipping To” option and click “Checkout.” Then follow the instructions on the screen to finalize your order.

Payment may be made through Visa, MasterCard, American Express or PayPal. Cavender’s Gift Cards cannot be used for international orders.

“UPS iParcel” will be displayed as the merchant of record on your credit or debit card statement for orders shipped internationally. Your credit or debit card will be billed by UPS iParcel at the time your parcel leaves the U.S.

What is the Return and Exchange Policy for International Orders?

Items purchased through international orders placed on our website cannot be returned or exchanged in our stores or online. If for any reason you are not satisfied with your purchase, contact Customer Service. Please note that only items that were shipped in error or with any damages/quality issues will be accepted for return/exchange.

Whom Should I Contact with Questions?

If you have any questions regarding Cavender’s international shipping program, please visit our Contact Page or contact us at:
[email protected]
or
Cavender's Boot City
ATTN: Customer Service
7820 South Broadway, Tyler, TX 75703

2017 Holiday Shipping Deadlines

Order your gifts by the dates below to ensure they arrive by December 24th.

  • GROUND: Monday, 12/18 11am CST
  • 2ND DAY: Tuesday, 12/19 11am CST
  • NEXT DAY: Wednesday, 12/20 11am CST
  • APO/FPO DAY: Monday, 11/27 11am CST
GIFT CARDS

    All holiday gift card orders will be handled and processed for shipment 1-2 business days from the date and time of when the order is placed. Business days do not include weekends. Please place your order before 2:00 pm ET on the following days to allow for processing and delivery prior to December 25, 2017.

  • Ground or USPS standard service (No Tracking Available) - Place order before 2:00 p.m. ET on December 11th.
  • Three-Day Shipping – Place order before 2 PM ET on December 18th
  • Next Day Shipping – Place order before 2:00 pm ET on December 20th

Purchases made October 1 through December 30, 2017 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.

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